Returns and Exchanges

Thank you for choosing GRAND MODE LLC! We are committed to providing you with a quality shopping experience. If you are not satisfied with your purchase, please follow our return and exchange policies below.

  1. Return Policy
    Return Period: If you are not satisfied with your purchase, you may return it within 30 days of receipt.
    Item Condition: Returned items must be unworn, unwashed, and retain their original tags and packaging. We will not accept returns if the item shows visible signs of wear or use.
    Return Cost: Return shipping is the customer’s responsibility, unless the item is defective or the item was incorrectly shipped.
  2. Exchange Policy
    Exchange Request: If you require an exchange, please contact our Customer Service team within 30 days of receiving your item.
    Exchange Items: Exchanged items must meet the product condition requirements outlined in our return policy.
    Exchange Shipping: Return shipping is generally the customer’s responsibility, unless the item is defective or the item was incorrectly shipped. During certain promotional periods, exchange shipping may be waived. Please stay tuned for announcements.
  3. Return and Exchange Process
    Return/Exchange Request: Please contact our customer service team by email or phone with your order number and reason for return/exchange. Our customer service staff will provide instructions and an address for return/exchange.
    Preparing the Return Package: Please return the item in secure packaging to ensure it is not damaged during shipping. We recommend using a tracked courier to ensure the safe arrival of your return.
    Refund Processing: Once we receive your return and confirm that it meets our return policy, we will process the refund to your payment method within 5-10 business days.
  4. Special Circumstances
    Sale Items: If your purchase is on sale or at a special price, our return and exchange policies may be adjusted. Please carefully review the relevant terms and conditions before purchasing.

We appreciate your understanding and support and hope you enjoy your shopping experience with GRAND MODE LLC!