FAQs

Welcome to GRAND MODE LLC (hereinafter referred to as “Company” or “we”)! We offer high-quality plus-size women’s clothing and are committed to providing you with a pleasant shopping experience. To ensure you have a clear understanding of our products and services, please carefully read the following terms and conditions. These terms and conditions apply to all transactions and interactions you conduct on this website (hereinafter referred to as the “Website”).

  1. FAQs
    How do I place an order?
    You can browse our website, select the products you like, choose the appropriate size and color, and click the “Add to Cart” button. Once completed, proceed to the shopping cart page, click “Checkout,” and follow the prompts to complete your order.

How do I confirm my order was successful?
After placing an order, you will receive a confirmation email with your order details. If you do not receive a confirmation email, please check your spam folder or contact our customer service team.

How do I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if an order has already been processed, changes or cancellations may not be possible.

What payment methods are available?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other popular electronic payment methods. All payments are processed through a secure channel.

How much does shipping cost?

Shipping costs are based on your shipping address, the shipping method you choose, and the total amount of your order. Detailed shipping cost information will be displayed during checkout.

Can I return or exchange an item?

Yes, our return and exchange policy allows you to request a return or exchange within 30 days of receiving your item. Please visit our Returns and Exchanges page for more information and instructions.

What should I do if the item I received is defective?

If the item you received is defective or incorrect, please contact our customer service team within 7 days of receiving your item and we will assist you in processing your return or exchange.

How to contact our customer service team?

You can contact us via the following methods:

Email: joseperez@grandmodestore.com

Phone: +1 (346) 765-0896

How secure is our website?

We take the security of your personal information very seriously. We use industry-standard security technologies to ensure the security of your data during transmission and storage. All payment information is encrypted.

  1. Privacy Policy
    Please refer to our Privacy Policy to learn how we collect, use, and protect your information. This is an important part of protecting your privacy.
  2. Modifications to Terms
    We reserve the right to modify these Terms at any time. All modifications will be effective immediately and posted on the website. Please review these Terms regularly for any changes.
  3. Governing Law
    These Terms will be governed by the laws of the United States. Any disputes arising will be brought exclusively in the courts located in the United States.

Thank you for choosing GRAND MODE LLC! We look forward to providing you with quality products and services. Please feel free to contact us with any further questions.